Refund and Return Policy

Thank you for shopping at Smith’s Choice. We strive to provide our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully.

1. Returns

We offer a [number of days, e.g., 30-day] return policy from the date of delivery. If you are not satisfied with your purchase, you may return it for a refund, exchange, or store credit, subject to the conditions outlined below.

To be eligible for a return:

• The product must be unused, unopened, and in the same condition as when you received it.
• The product must be in its original packaging, including any tags, labels, or accessories.
• You must provide proof of purchase, such as a receipt or order confirmation.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Products marked as final sale or non-returnable at the time of purchase.
• Customized or personalized items.
• Perishable goods or products with an expiration date.
• Gift cards or downloadable digital content.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also inform you of the approval or rejection of your refund.

• If approved, your refund will be processed and a credit will be applied to your original payment method within a certain number of days (e.g., 5-10 business days).
• If your refund is rejected, we will inform you of the reason.

Please note: Shipping costs are non-refundable, and the customer is responsible for the return shipping costs unless the return is due to a defect or error on our part.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, you may return the original item and place a new order through the Site. Exchanged items are subject to the same return conditions as outlined above.

5. How to Return an Item

To initiate a return, please follow these steps:

1. Contact our customer service team at [Insert Contact Email] or [Insert Contact Phone Number] to request a return authorization.
2. Provide your order number, a description of the item, and the reason for the return.
3. After receiving authorization, ship the item to the address provided by our customer service team.
4. Ensure that the item is securely packed to prevent damage during transit.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Contact Email] with a description of the issue and supporting photos (if applicable). We will assist you with a replacement or refund, depending on your preference and availability of the product.

7. Late or Missing Refunds

If you haven’t received your refund yet, please check your bank or credit card statement. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [Insert Contact Email].

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible at [Insert Contact Email]. We will do our best to accommodate your cancellation request before the order is processed and shipped. Once the order has been shipped, we are unable to cancel it.

9. Customer Support

If you have any questions about our return or refund policy, or if you need assistance with your return, please contact our customer support team: